If you’re looking to step up and make a meaningful impact as a Store Manager or Assistant Store Manager, TELUS offers a robust opportunity. The compensation package features competitive pay, regular bonuses, contests, and a comprehensive benefits program. TELUS also provides a pension and generous company contributions through a share purchase plan.

Employees enjoy discounts on products and services, as well as access to continuous learning and growth resources. The company also values recognition, feedback, and supporting every team member’s development.

What Does the Role Involve?

As a Store Manager, your main responsibility is to coach, develop, and motivate your team to provide exceptional customer service while meeting sales targets.

You’ll be at the front line for local community involvement, acting as a brand ambassador and driving TELUS’s mission through outreach and charitable events. There’s also a strong focus on personal accountability and entrepreneurial spirit in day-to-day store management.

Day-to-day duties range from using relationship management software to contacting current and prospective customers, to leading by example for both staff and community engagement. You’ll make operational decisions and focus on excellence in every interaction.

The Assistant Store Manager role shares many responsibilities, with an emphasis on supporting the Store Manager, perfecting in-store processes, and helping drive business results.

Pros: Why Consider This Role?

One of the standout advantages is TELUS’s strong commitment to personal development, with clear paths for career growth for those motivated to advance.

The bonus and incentives structure is robust, allowing driven individuals to be rewarded for consistent team leadership and store results. TELUS’s supportive and collaborative culture is another key benefit, making it easy to thrive professionally.

Cons: Challenges to Take Note Of

The high-performance environment means accountability is serious—there’s little room for complacency. Those uncomfortable with regular direct community engagement or sales targets could find the pace demanding.

Managing and motivating a diverse team while balancing community commitments and operational details may not suit everyone’s working style.

Our Verdict

For customer-focused leaders who thrive on recognition, development, and community involvement, TELUS delivers an engaging workplace. The mix of dynamic team responsibilities and personal growth opportunities makes this a fitting choice for those eager to progress their careers in retail leadership.